As AX does not enable users to edit e-mail messages (enter a message/body text) prior to sending them, I'm trying to find workarounds.
User accesses AX and outlook by terminal server. I'm evaluating following options:
Prerequisites:
1. A "purpose" is registered on the vendor e-mail.
2. Printer management is configured to send e-mail to addresses with specified "purpose".
OPTIONS:
1. SMTP/Batch:
..RESULT: E-mail i sent correctly
..DRAWBACKS:
* Not possible to add body text.
* Sent e-mails are not stored in any "sent folder" for easy retrieval.
2. Outlook:
RESULT:
- "Use print management" selected = FAIL
- "Use print management" deselected (enteri the e-mail addresse manually) = SUCCESS
- Sent e-mail is stored in outlook "Sent folder".
DRAWBACKS:
- "Use print management" selected = FAILS. E.g. predefined e-mail adresses (purposes) does not work.
* Outlook client is not opened allowing user to add body text.
WORKAROUND?
I was told that by not registering an e-mail address on the vendor. The outlook mail form would open (if outlook is started on the terminal server). I tried that with no success. The mail will bounce.
Questions:
1. Any idéa why outlook won't work when using "print management" and predefined e-mailaddresses?
2. Why the outlook mail form doesn't open when leaving address field blank on vendor.
3. Would it be possible(minor/major customization) to:
3.1 Have the pre defined e-mail addresses populate the address fields in the printer settings form even if e-mailing is done manually? (Unless you select "use print management", e-mail adresses are not autoselected)
3.2 add a text input field in the printer settings form. This would require that 3.1 above would work.
Thanks,
/E