Hello,
In a certain company they have a service department. A lot of customers of this company have the same products. For example a server/computer of the brand Dell. I have a question about the installed base (realized products) at these customers.
For example customer A reports that his server works very slow. A couple days later, customer B reports the same problem. It seems like this problem can be solved by an update for all customers.
My question is: Is it possible to generate a list in Microsoft Dynamics AX 2012 of all customers, who use this kind of servers. So the company can update all the servers for their customers, to avoid more troubles.
Kind regards,
Koen Wouters