Hi,
I'm trying to test the Call center functionality in R3, and have been working through the required setup in the CU8 Contoso VM. It seems I need to get Products into a Retail Catalogue, but I'm stumped. Can anyone suggest what I've missed?
In the USMF company, I created an Organization hierarchy of type 'Retail assortment' and set it as the Default for the 'Retail assortment' Organisation hierarchy purpose.
I created a 'Call center' Retail channel and added my User to it.
I added this Call Center to Organizational hierarchy I created above.
I created some Released Products.
I found that a 'Retail Product Category' hierarchy already existed, so added a new node to it. I added my Released Products to this new node.
I created an Assortment and added my Call Center to the Assortment's Retail Channel. I added my Released Products to the Assortment and Published the Assortment.
In my Call centers' 'Channel Product Attributes', I set the Category Hierarchy to the Retail Product Category.
Created a Catalog and added my Call center to it.
When I try to 'Add products' to my Catalogue, my products don't appear (so I can't add them).