Hi there,
We created 2 sales order which are already posted invoice. Now since the customer had returned the products so, we need to create credit note. So, we create a new sales order with Return type and use the function> create credit note> select only the orders line from both invoices in the bottom part of ‘create credit note’ form. It seems ok when we posted packing slip. But it shows the error while we try to post invoice. The error message is
S0-XXXX
“ Quantity –xx cannot be returned, as items have already been returned or marked as open transactions”
We did a couple check on Inventory button> marking and nothing is marked. Also, we check in the open transaction editing in AR>Function> Open transaction editing. And it shows that there is a red hand symbol but after we go to inquiry button> specification: there is nothing show up in the overview tab
Could anybody please help ?
Regards,