Hello,
We operate a direct retail business with over 70% of our sales transactions coming from Online or Contact Centre.
Where we have problems with deliveries or similar we currently apply an 'account credit' to the relevant customers account which then gets used as part of the payment on their next transaction.
We are unable to find a way to do this in AX 2012 R3 (currently running CU7 in live), does anyone have any suggestions?
Thanks
Simon