Hi,
I have a problem in Retail POS transaction. The transaction was successful, but the receipt number is missing when the receipt is being printed. Any other details is printed in receipt paper (like terminal id, trans time, amount, line items, etc), but the receipt number is not printed. And the worst case is the transaction was not recorded in store database. I query to the store database and to the AX database, but didn't find any transaction related with that.
Any idea how this could be happen and how to prevent this to happen in the future? This case is never happened to me before.
My current AX version is AX 2012 R3 CU8.
Thanks for the answers.