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AX 2012 CRM Cases - reassigning to different Legal Entities

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Hi

I'm new to the Dynamics arena, so please excuse me if I am asking a stupid question.

I have a client who wishes to be able to reassign Cases in AX 2012 from one legal entity to another.  I cannot see how on earth this can be done - am I correct or am I missing the point somewhere.

That leads me to my next question.  Will an Enterprise User see all Cases assigned to them in all legal entities in a single dashboard or screen, or do they need to log in to each legal entity to see the Cases from each?

Once again, I apologise if I am asking silly questions!

Thanks in advance


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