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Sales order containing ship and pick item in one sales order showing incorrect Balance at the time of Pick up order in AX retail 2012 R3 RTM

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Hi all,

 We are  in go live support phase of  50 plus store of  retail consumer durable etc.

Where  delivery happens partially  from store and warehouse and facing issue in sales order  both Pick and ship items.

 For Example one sale sales order contains item A( washing machine) having price Rs 26000 selected as ship i.e to be  shipped from shipping warehouse and another item B(laptop) having price Rs 20000

 selected as pick  i.e to be picked from store.So total is 46000.

Sales order is created after collecting full payment of 46000 from AX retail POS.

That Sales order created having one of ship item A  is delivered from shipping warehouse.

 and For Pick item,we are recalling  that sales order  and clicking pick up order for invoicing it  in AX POS.

Now ,shipping qty is showing as 0 and picking qty is showing as 1 which is fine.

But it is showing balance as -26000. which is incorrect.It should shows balance 0 at the time of pick up.

 

Can't override deposit in POS also  at time of pick up for delivered status  sales order.

please provide any suggestion how to accomplish this scenario or Any hot fix available?

Really Urgent!!!


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