Good Afternoon,
I have a PO # that has an open balance. Part of the original monies had both a receipt event and an invoice event done. The remaining qty is now no longer needed. Typically we deliver the remainder, and cancel they quantity with no issues. However, I have two PO # that pop us the following message when we are attempting to clear the balance:
You are attempting to enter values that will change the source document amounts for this purchase order. Because invoicing of this Purchase Order has started, you are not allowed to make changes to these values.
I need to know what is the recourse to allow the PO # to be fully invoiced and completed. There are no pending invoices or receipts that could be stopping the removal of the remaining balance. Currently, it will continue to remain in an open order status.
Thanks