Help! We have a problem that occurs occasionally where have created a payment journal, printed checks and posted the payment journal only to discover that no check was printed for one or more vendors. AX is showing a vendor payment posted to their account. It isn't allowing me to reverse the payment transaction from the Vendor Transactions screen because it was offset by a BANK transaction.
- Is there a setting that can be changed to set "Method of Payment" to default for all newly created vendors, or failing that, make that field copy from another legal entity without changing code? I'm having to set the vendor up and copy to 2 other legal entities, and I obviously missed setting a default payment method on this one copy.
- For this particular instance, what's the recommended way to reverse the payment? There's no check to reverse in Cash & Bank Management. I've don't multiple GL entries in the past to force a balance back open on the vendor, but that doesn't seem like the best way to preserve
- Is there a way to prevent the payment journal from posting if payments aren't settled with a check? (That's currently our only method of payment).
Edited: The vendor invoice was not settled. The payment is showing on the vendor's account, producing a net payable of $0.00, but the invoice remains unpaid.