Hi All ,
Every once in a while we have to refund a customer. For recording a refund in AX, you can use one of following two options:
a ) Refund customer for an overpayment (Credit Balance) using payment journal , by entering the negative amount in credit field and generate check and post .
b) Use the reimbursement funcitonality - Assingn the Vendor No to customer master and run the reimburse functionality , then it will transfer the amount to Vendor account .
Could you share when we have the first option , why & in which business scenerio we need to use the second method ?
Which is best method either a or b ?