We are having difficulty creating Cases in AX 2012 R2. The 'All cases' option is available to the user, but when they add a Case, the contents of the Case Category drop-down are not available. (The same issue occurs if using the New Case option from with the Accounts Receivable customer record)
In desparation we hae assigned any role/privilege/duty that mentions case, type, category or hierarchy, but have not had any success.
Adding the user to the System administrator role rectifies the problem, however this is clearly not a viable solution.
As well as not being able to add a Case, Cases are not visible to them in either All Cases or My Cases. Adding the user to System administrator role rectifies this problem too. I could be proven wrong, but I'm quite certain that the two issues are related
Has anyone else had this issue, and if so, have you found a solution?