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Contract Plan - Service Management - AX2009

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Does anybody have experience with the contract plan functionality in the Service Management module add-in for AX2009?  We love using it since it pulls all the serialized items sold to customers and helps us create their service contract.  However, it doesn't pick up the serialized items within a BOM...it's only pulling serialized items sold individually.

Anybody face/overcome this problem before?


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