Hi,
Error : “An error occurred on send - 12288: An error occurred connecting to Commerce Data Exchange: Synch Service”
Occurred at : While running the job “Job for initial replication of data to an environment”.
Path : Retail > Common > Retail channels > Online stores > Setup (tab) > Distribution locations > Functions > Deploy initial dataset
I’ve tried searched online for similar error and checked/validate it, but they doesn't seems to fit my scenario.
Among them are:
- http://community.dynamics.com/ax/f/33/t/104433.aspx
- http://technet.microsoft.com/en-us/library/jj891081.aspx
I’ve checked:
- Synch service port
The port at Commerce Data Exchange: Synch Service profiles match the Service settings.
Clicking on the “Test connection” shows connection test successful
I’ve also tried change the port number at Synch Service profile only to invalid port and retest, then error 12288 occur, so this shows the connection test works correctly (Correct port number, test successful. Invalid port number test failed).
- Send Synch service profile configuration
I’ve also tried “Send configuration” at the “Commerce Data Exchange: Synch Service profiles”, it is updated without error. (Eg. Infolog shows “Config information has been updated on Synch Service”)
- Synch services (Administrative tools > Services)
The service is running.
- Restart Synch service
Restarted the service and retried, still getting the same error.
- Security
I’ve temporarily grant admin access to all area (Windows, SQL, SharePoint, Site, etc)
- Checked log folder (C:\Program Files (x86)\Microsoft Dynamics AX\60\Commerce Data Exchange\Synch Service\logs)
No log file exist
- Event Viewer
The latest line shows the services started.
But one of the line before the service is started is showing an error.
==============================================================================
Faulting application name: DbServer.exe, version: 6.2.158.0, time stamp: 0x50a6403f
Faulting module name: ntdll.dll, version: 6.2.9200.16384, time stamp: 0x5010ae7a
Exception code: 0xc0000005
Fault offset: 0x00053541
Faulting process id: 0x2334
Faulting application start time: 0x01cee7cb776570cd
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Commerce Data Exchange\Synch Service\bin\DbServer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ca940360-55bc-11e3-93fa-00155d020519
Faulting package full name:
Faulting package-relative application ID:
==============================================================================
Not much info available online regarding this application fault.
- Disable all firewall and retest
Error still occur.
*NOTE: This is not the Demo image, it is fresh installation from scratch.
Any help would be appreciated.