Hi everyone,
One of my supplier informed me that we did not pay an invoice with full amount (let's say A - full amount, B - amount paid). They sent me a remittance advice that they received automatically from our system. This shows total amount is equal to the payment (let's say C), and we underpaid them for that invoice (B) as they said.
I produced a remittance advice manually for the payment C (showed on the system). But on this manual remit, the full amount A of that invoice is taken into account, making the total amount of this remit to be C+B.
We have tried to work out but still have no answer.
Can you please help me and explain for me why and how this happened?
Thank you very much in advance for your help.
Kind regards,
Yen