Hello,
I have only worked with AX for 2 months and am still learning, this issue should be an easy fix but I cannot figure it out. Here is an overview of my problem:
Lets say that every month we have to pay $10,000 to a vendor, this payment is constant and is the same every month. These payables are created manually at the end of each month, and then paid on the same day. The issue starts when this amount is paid. When I look through our Accounts Payable main account, the amount is SOMETIMES showing as a debit 3 times. I have no idea how this is happening, the person in this position before I started seems to have done this multiple times, whenever I post these monthly entries mine are posting just fine, its these older entries that are errors I am trying to fix. So instead of our accounts payable being at 0, which it should be, it is showing as a DEBIT amount of $20,000. This doesn't happen every time but it has happened enough to where it is obviously causing a massive issue.
I only started here 2 months ago and this problem seems to have been happening for months, over time this has resulted in our accounts payable account being in a debit position, which should never happen.
So basically, I need to make an adjusting entry to our Accounts Payable account to remove these duplicate entries, but because our AP account is set to not allow manual entry I cannot simply adjust the amounts out through a GL entry. Seeing as I have only worked with AX 2012 for 2 months, I am not aware of how else to post these adjust entries without creating a new payable to that vendor for the credit amount. But this would show as an owing amount would it not? I do not want it to show in our system as we owe these amounts because we don't, they have already been paid for. I also cannot use the reverse transaction function when I have the main account open as it does not allow that.
The last method I can think of is to create a new posting profile that can post to AP, but I am not sure how to set this up properly since I have only worked with AX 2012 for 2 months.
What is the best way to adjust these error entries out of our system?
Thanks,
JordanH