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AX 2012 R3 Mobile device error

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We are working on warehouse management module and trying to access mobile portal through internet explorer.

When we copy the work ID created in AX, to Work ID field in the mobile portal internet explorer), we get the following error:

But when we run through the same scenario from within AX (the mobile portal option made available as a normal menu item in AX), the scenario, passes through well.

Is there any thing that we are missing which lands us in this error.

Any support in this regard is greatly appreciated.

Regards

Sankar Ganesh


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