Dear community members,
I'm having an annoying issue where multiple times our user AOS'ses are crashing. When I check Windows Eventviewer I see an error on ntdll.dll. In cooperation with our business partner we have managed to create an analysis dump and send it to Microsoft but they couldn't find anything. :(
This is the error:
Faulting application name: Ax32Serv.exe, version: 6.3.5000.267, time stamp: 0x58196e47
Faulting module name: ntdll.dll, version: 6.3.9600.19153, time stamp: 0x5b93ffa7
Exception code: 0xc0000374
Fault offset: 0x00000000000f1cd0
Faulting process id: 0x6a8
Faulting application start time: 0x01d47b403aa2a24b
Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\<AOSINSTANCE>\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a75f5b0-e757-11e8-80da-f8bc1211eec1
Faulting package full name:
Faulting package-relative application ID:
The weird thing is that only our user-AOS-es seem to crash, so it looks like a user initiated action which causes the AOS service to crash.. But which one..? I've thought about clearing the user-settings, but every user has customized nearly every form to their liking so I want that to be a last resort.
In relation to the problem I've got some questions:
1) Is it possible to delete the user files from the APPDATA folder without clearing everyone's user settings? (Query's, GRID-settings etc.)
2) Can a Windows .Net 'Preview of Quality rollup' cause an AOS service to crash? http://support.microsoft.com/kb/4462502 . The support page tells that there are problems with SharePoint workflows though..
3) Any more ideas?
Our Business partner is advising to upgrade our kernel but doesn't it seems a little drastic?