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Cannot find item when using "Replacement item" - Return orders

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Hi everybody,

I created an return order and now I want to replace one item from this order with another one. I click on "Return line"\"Replacement item" and then I am searching for the new item, but I cannot find the item when searching in "All items". The product is not stopped, retail channel + product category are correct. What could be the reason why AX is not showing me item I need. 

Thank you in advance!

BR

Mario 


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