AR > Common > Customers > All Customers > select a customer that has transactions. Then select the collect tab and then the "Closed Transaction Editing" Button. Once you select the invoice to be reversed, the system will automatically select the payment that went along with it. That is when the Reverse button is supposed to be activated It does activate for a split second but, then de-activates. Hence the "mystery of the disappearing reverse button" how do I get the reverse icon to become illuminated?
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